Legal & policies
Plain-English terms for renting a LowCostDedi server — what we promise, what we expect and how we handle your data.
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Terms of Service
The agreement between you and LowCostDedi when you order and use a dedicated server.
- Monthly billing in USD from your account balance, no setup fees
- Top up in BTC, ETH, XMR, USDT (TRC-20) or SOL — up to +50% bonus
- Online in under 5 minutes after payment, or a full refund if not delivered within 24 hours
- You manage your server, its security and its backups
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Acceptable Use Policy
What you can and can’t run on our network — and exactly how we handle abuse reports.
- Your server, your resources — within the law
- No attacks, spam, malware, phishing or illegal content
- Notice and time to fix before any suspension, except urgent cases
- 7 days to export your data after a suspension, where the law allows
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Privacy Policy
What personal data we collect, why, how long we keep it and the rights you have over it.
- Only what’s needed to run your order and support
- No advertising or tracking cookies
- IP addresses stored as salted, non-reversible hashes
- Never sold — ask us anytime to access or delete your data
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Service Level Agreement
Our measurable commitments on network uptime, hardware and delivery — and the credits you get if we miss them.
- 99.9% monthly network uptime
- Up to 50% of the monthly fee back as credit
- Failed hardware replaced at no cost, around the clock
- Delivery in under 5 minutes after payment
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Refund Policy
When you get your money back, how refunds are paid, and how SLA credits work.
- Cancel before delivery: full refund to your balance
- Full refund if a server isn’t delivered within 24 hours
- Full refund if a server is faulty on delivery and we can’t fix it
- Refunds credited to your balance instantly, or sent in crypto on request
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Questions about a policy?
Our team answers billing, privacy and abuse questions 24/7.
- Billing & refunds
- Data access or deletion requests
- Abuse and copyright reports