Refund Policy

Servers are paid from your account balance when you deploy them. You top up that balance in crypto (BTC, ETH, XMR, USDT on TRC-20 or SOL); card payments are currently unavailable. Until your server is delivered, you can cancel it from your client area and the full price goes straight back to your balance.

If your server is not delivered within 24 hours after payment, or is faulty on delivery and we cannot fix it within 24 hours, you can cancel and receive a full refund of that month.

Once a server has been delivered, the current month is not refundable, except under the delivery guarantee above or where the law requires it. You can turn auto-renew off at any time to stop the next renewal — the server then runs until the end of the paid month.

Credits under our Service Level Agreement are added to your account balance and are not paid out in cash. Top-up bonus credit is never refunded or paid out.

Refunds are credited to your account balance immediately. On request, a refund can instead be sent in the cryptocurrency you topped up with, at the USD value refunded and converted on the refund date, to a wallet address you give us on the same network; network fees are deducted.

If you are a consumer, you ask us to start the service immediately after payment. This does not reduce any statutory rights you have under the law of your country.

Use our billing form with your order reference (for example LCD-7F3K9Q) or top-up reference (for example TU-7F3K9Q2M).